Refund policy
Zyna Clothing values your privacy and is committed to safeguarding your personal information while using our website and services. This Privacy Policy outlines how we collect, use, and protect the data you share with us.
Personal Data Collection
We collect personal data, such as your name, email address, shipping address, phone number, and payment details, when you register on our website, make a purchase, or subscribe to our newsletter. This information is essential for fulfilling your orders and improving your shopping experience.
Use of Information
Your personal information may be used for the following purposes:
- To process and fulfill your orders
- To improve our website and services
- To personalize your experience on our site
- To send you updates, promotions, and offers (only with your consent)
Data Security
We take the security of your personal data seriously. All sensitive information, such as credit card details, is transmitted through a secure server using Secure Socket Layer (SSL) technology and is encrypted for your protection. We store your data only as long as necessary and ensure that your information is accessed only by authorized personnel.
Sharing of Information
We do not sell or trade your personal information. However, we may share your data with trusted third parties who assist us in operating our website, conducting business, or serving you. All third-party service providers are required to maintain confidentiality and comply with our privacy standards.
Cookies
Zyna Clothing uses cookies to enhance your browsing experience. Cookies help us remember your preferences and optimize your interaction with our site. You can choose to disable cookies in your browser, though this may limit some functionality.
Your Rights
You have the right to access, correct, or request the removal of your personal data. If you wish to update or delete your information, please contact our support team.
Return & Exchange Policy
At Zyna Clothing, we aim to provide high-quality products and a seamless shopping experience. Our return and exchange policy is designed to ensure customer satisfaction while maintaining fair practices.
Eligibility for Returns
Items are eligible for return or exchange if they meet the following criteria:
- The item is in its original, unworn condition with all tags attached
- The item is in its original packaging
- Proof of purchase is provided
- The return request is made within 7 days of receiving the product
Non-Returnable Items
Certain items, such as sale items or customized products, are non-returnable. Items that have been altered, worn, or damaged after delivery are also not eligible for return.
Exchanges
Exchanges are only available for size-related issues or defective items. If the exact item is no longer available, we will offer you a store credit or the option to choose another item of equal value.
Damages and Defects
If your item is damaged or you receive the wrong product, please contact us within 48 hours of delivery. We will assess the issue and arrange for a replacement or exchange.
Cancellation Policy
Orders can be canceled within 24 hours of placement. For orders placed with "Cash on Delivery," cancellation must be made within 2 hours. To cancel, please email your order number to [support@zynaclothing.com](mailto:support@zynaclothing.com).
Refunds
Zyna Clothing follows a “No Refund” policy. In the case of an approved return, store credit will be issued for future purchases. Shipping and handling fees are non-refundable.
If you have any questions or need assistance with returns or exchanges, please contact us at zynaofficialpk@gmail.com or call our customer support at +92-321- 0333697.
